Refund & Cancellation Policy

1. What this policy covers

This policy explains cancellations and refunds for payments made to AltosFlow — for client services (websites, apps, freelance work, maintenance) and for our own apps and digital products.

2. Client projects

• Advance payment: if you cancel before we start any work, we refund the full advance.
• After work has started: we refund the advance minus the cost of work already completed, as agreed in your quote or proposal.
• Completed milestones that you have approved are not refundable.
• Third-party costs paid on your behalf (domains, hosting, app store fees, paid plugins) are not refundable by us.

3. Maintenance plans and app subscriptions

• You can cancel a monthly plan or subscription at any time. It stays active until the end of the period you already paid for.
• We do not refund partial months, except where the service was not delivered because of a fault on our side.
• If you were charged twice or charged after cancelling, we refund the extra amount in full.

4. Digital products and in-app purchases

If a paid feature or digital product does not work as described and we cannot fix it, we will give a full refund if you contact us within 7 days of purchase.

Purchases made through Google Play or the Apple App Store are handled under that store's refund policy; you can request those refunds from Google or Apple directly.

5. How to request a refund

Email altosflow.dev@gmail.com with your name, payment date, amount, and payment/order ID. We reply within 2 working days.

6. Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method (card, UPI, net banking or wallet). Your bank may take a few more days to show it.

7. Changes to this policy

We may update this policy. The "Last updated" date shows the latest version. Payments are covered by the version in place when you paid.